Terms and Conditions

1.1. These terms and conditions, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, govern the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract concluded between the seller and the buyer through the online store.

1.2. The provisions of the terms and conditions are an integral part of the purchase contract. The purchase contract and terms and conditions are drawn up in the Czech language.

1.3. The seller may amend or supplement the wording of the terms and conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.

1.4. By placing an order, the buyer confirms that they have read these terms and conditions before concluding the contract and that they expressly agree to them.

2.1. Based on the buyer's registration on the website, the buyer can access their user interface. From their user interface, the buyer can place orders for goods.

2.2. When registering and ordering goods, the buyer is obliged to provide all information correctly and truthfully. The buyer is obliged to update the information in their user account whenever it changes.

2.3. Access to the user account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access their user account.

2.4. The buyer is not authorized to allow third parties to use their user account.

2.5. The seller may cancel the user account, particularly if the buyer has not used their user account for more than 12 months, or if the buyer breaches their obligations under the purchase contract.

3.1. All product presentations on the online store interface are for informational purposes and the seller is not obliged to conclude a purchase contract for these goods.

3.2. The online store interface contains information about goods, including the prices of individual products. Product prices include value added tax and all related fees.

3.3. To order goods, the buyer fills in the order form on the online store interface. The order form contains, in particular, information about the ordered goods, the method of payment, details of the requested delivery method, and information about the costs associated with delivery.

3.4. Before sending the order to the seller, the buyer is allowed to check and change the data entered in the order. The buyer sends the order to the seller by clicking the "Order" button.

3.5. The seller will promptly confirm receipt of the order to the buyer by email. The contractual relationship between the seller and the buyer is established upon delivery of the order acceptance.

3.6. The buyer agrees to the use of remote communication means when concluding the purchase contract. The costs incurred by the buyer when using remote communication means are borne by the buyer.

4.1. The buyer may pay the seller the price of the goods and any costs associated with delivery under the purchase contract in the following ways:

• online card payment
• bank transfer to the seller's account
• cash on delivery
• through a payment gateway

4.2. Together with the purchase price, the buyer is obliged to pay the seller the costs associated with packaging and delivery of goods at the agreed amount.

4.3. In the case of cash payment or cash on delivery, the purchase price is due upon receipt of the goods. In the case of non-cash payment, the purchase price is due within 14 days of the conclusion of the purchase contract.

4.4. In the case of non-cash payment, the buyer is obliged to pay the purchase price together with the variable payment symbol. The buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller's account.

4.5. Any discounts on the price of goods provided by the seller to the buyer cannot be combined with each other.

4.6. The seller will issue a tax document (invoice) to the buyer regarding payments made under the purchase contract. The tax document will be sent electronically.

5.1. The buyer who is a consumer has the right to withdraw from the purchase contract within 14 days of receipt of goods, in accordance with Section 1829(1) of the Civil Code.

5.2. The buyer acknowledges that pursuant to Section 1837 of the Civil Code, they cannot, among other things, withdraw from the purchase contract:

• for delivery of goods that have been customized according to the buyer's wishes or for their person
• for delivery of goods that are subject to rapid deterioration or have a short shelf life
• for delivery of goods in a sealed package that are not suitable for return for health or hygiene reasons after the buyer has opened the package
• for delivery of audio or visual recordings or computer programs if the original packaging has been opened

5.3. In the event of withdrawal from the purchase contract, the purchase contract is cancelled from the beginning. The goods must be returned by the buyer to the seller within 14 days of delivery of the withdrawal from the purchase contract.

5.4. In the event of withdrawal from the purchase contract, the seller will return the funds received from the buyer within 14 days of the buyer's withdrawal, using the same method by which the seller received them from the buyer.

5.5. The buyer is liable to the seller for any decrease in the value of the goods resulting from handling the goods in a manner other than necessary to become familiar with the nature, properties and functionality of the goods.

6.1. If the method of transport is agreed upon based on a special request from the buyer, the buyer bears the risk and any additional costs associated with this method of transport.

6.2. If the seller is obliged under the purchase contract to deliver the goods to the location specified by the buyer in the order, the buyer is obliged to accept the goods upon delivery.

6.3. If, for reasons on the part of the buyer, the goods need to be delivered repeatedly or in a different way than stated in the order, the buyer is obliged to pay the costs associated with repeated delivery or alternative delivery method.

6.4. Upon receipt of goods from the carrier, the buyer is obliged to check the integrity of the packaging and, in the event of any defects, notify the carrier immediately. If the packaging shows signs of unauthorized access, the buyer does not have to accept the shipment from the carrier.

6.5. Further rights and obligations of the parties during the transport of goods may be regulated by the seller's special delivery conditions.

7.1. The rights and obligations of the contracting parties regarding rights from defective performance are governed by relevant generally binding legal regulations (in particular Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection).

7.2. The seller is responsible to the buyer that the goods are free from defects upon receipt. In particular, the seller is responsible to the buyer that at the time the buyer received the goods:

• the goods have the properties agreed upon by the parties, and in the absence of agreement, such properties as described by the seller or manufacturer
• the goods are suitable for the purpose stated by the seller or for which goods of this type are normally used
• the goods correspond in quality or workmanship to the agreed sample or template
• the goods are in the appropriate quantity, measure or weight
• the goods comply with the requirements of legal regulations

7.3. The buyer exercises rights from defective performance at the seller's place of business or electronically through the contact form.

7.4. The seller is obliged to accept the complaint and decide on it immediately, in complex cases within 3 business days. The complaint, including the removal of the defect, must be resolved without undue delay, no later than 30 days from the date the complaint was made.

8.1. The seller fulfills their information obligation towards the buyer within the meaning of Article 13 of Regulation (EU) 2016/679 on the protection of natural persons in relation to the processing of personal data (GDPR) through a separate document.

8.2. The buyer agrees to the processing of the following personal data: first and last name, residential address, delivery address, identification number, tax identification number, email address, telephone number (hereinafter collectively referred to as "personal data").

8.3. The buyer agrees to the processing of personal data by the seller for the purposes of exercising rights and obligations under the purchase contract and for the purposes of maintaining the user account.

8.4. The buyer acknowledges that they are obliged to provide their personal data correctly and truthfully and that they are obliged to inform the seller without undue delay of any change in their personal data.

8.5. Personal data will be processed for an indefinite period. Personal data will be processed electronically in an automated manner or in printed form in a non-automated manner.

8.6. The buyer confirms that the personal data provided are accurate and that they have been informed that the provision of personal data is voluntary.

8.7. If the buyer requests information about the processing of their personal data, the seller is obliged to provide this information. The seller has the right to charge a reasonable fee not exceeding the costs necessary to provide the information.

9.1. If the relationship established by the purchase contract contains an international (foreign) element, the parties agree that the relationship is governed by Czech law. This does not affect the rights of the consumer arising from generally binding legal regulations.

9.2. If any provision of the terms and conditions is invalid or ineffective, or becomes so, the invalid provision shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the remaining provisions.

9.3. The Czech Trade Inspection Authority, with its registered office at Stepanska 567/15, 120 00 Prague 2, ID: 000 20 869, web address: https://adr.coi.cz/cs, is competent for out-of-court resolution of consumer disputes arising from purchase contracts.

9.4. The seller is authorized to sell goods on the basis of a trade license. Trade inspections are carried out by the relevant trade licensing office. Supervision of personal data protection is exercised by the Office for Personal Data Protection. The Czech Trade Inspection Authority supervises, among other things, compliance with Act No. 634/1992 Coll., on Consumer Protection.

9.5. The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.

9.6. The seller's contact details are listed in the header of these terms and conditions or on the contact page.